General Information

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By using the site, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy. If you do not accept them, please do not use the site.

These Conditions are subject to change at any time without notice and shall supersede any prior version. The most up to date copy is available and can be found on our website.

Who We Are

This website (www.fullframecamera.co) (the site) is run and maintained by Wild Films Ltd, company number 08185944 in England and Wales. Our registered office is at 17 Church Walk, Stalybridge, Cheshire, SK15 1DL, United Kingdom. Our email address is hello@fullframecamera.co and our phone number is (+44) 0161 806 1201.

User Rights of Access

You have permission for temporary, non-exclusive use of the site. We reserve the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.

You are responsible for configuring your own computer and software to access the material and content on our site. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.

If you do not use the site according to the law and these Terms and Conditions, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

Any data you provide to us will be treated confidentially in line with our Privacy Policy.

You must not try to obtain access to our server or any connected database or make any ‘attack’ on the site.

If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.

Links and Embedded Content

You are allowed to make a link to our site’s homepage from your website provided you do not suggest any endorsement by us or association with us unless we provide agreement in writing. We reserve the right to end this permission at any time.

Links from our site to other sites or embedded content from other sites (for example videos) are only for information. We do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.

Contacting You

When we use the terms "in writing" and "written", this includes emails, social media and any other form of written communication recognised now and in the future by a court of law.

We will contact you via email to notify you of changes regarding your order - including order confirmation, receipt of payment and delivery confirmation. If you contact us for any reason, including to ask a question or make a complaint, we will respond to you via the original method of contact - for example in a telephone conversation, email or social media. At no point will we ever contact you via telephone to request payment, all payment will be taken via the website through our partners Square.

In order to resolve any dispute regarding a telephone conversation and to protect our staff from verbal abuse or harassment, we record all phone calls made to and from our telephone number. These recordings are automatically deleted 30 days after they were created, unless we require them for investigation into a complaint or we are required to keep them by law should they become evidence in a criminal complaint.

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site including any databases that hold relevant information about the site. They are protected by copyright or trademark registration and you may only use any such material and the documents in line with these Terms and Conditions and this paragraph specifically. If you do not use the materials in line with these Terms and Conditions and this paragraph specifically, you lose your right to use our site, and must destroy or return any copies of documents you have made of it or any part of it. We reserve all our rights conferred to us by law to remedy any such breach.

Our Responsibility to You

We do not guarantee the accuracy of material on our site, and you are responsible for the way you use its content.

We shall not limit or exclude our liability for:

death or personal injury;

fraud or fraudulent misrepresentation; or

any act, omission or matter, liability for which may not be excluded or limited under any Applicable Law.

We shall not be liable to you for any indirect, special or consequential loss or damage, including:

loss of profit;

loss of goodwill;

loss of savings; or

loss of contract.

We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statute.

Although we try to make the site available at all times, we do not warrant that your use of the site will be uninterrupted. We are not responsible for any loss or damage you may suffer resulting from any interruptions, errors or the transfer of data and you acknowledge that the site may be subject to limitations, delays and other issues.

Any duty of care owed to you by us is owed to you alone and no duty of care is owed to any third party and we do not assume any responsibility to any third party in respect of the performance of our duties to you.

We bear full responsibility to you for any foreseeable loss or damage by us. We are not responsible for any unforeseeable loss or damage caused by us to you. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We are not responsible for any perceived or actual loss of business you may endure, as by accepting these terms, you agree that you are using the products you order from us for personal and domestic use only. If you require the products for business or educational use, you must first contact us in writing via email and we will provide you with the terms and conditions for business and educational use of our products.

Orders

Your order will be deemed to be accepted when you receive an order confirmation email from us. At this point, a transactional contract will come into effect between us. You will be provided with an order number - please use this as a reference should you need to contact us at any point about your order.

Should there be any reason why we are not able to accept your order, we will inform you in writing via email and you will not be charged for your order. This may be due to unforeseen circumstances, such as (but not limited to) errors identified in the stock listing or pricing. If you have previously ordered from us and we are no longer willing to deal with you due to past behaviour (including but not limited to: harassment both on and offline, trolling, or refusal to resolve a complaint willingly and in good faith), we will not accept your order.

You have a right to make changes to and cancel any orders you place with us. Changes and cancellations must be requested in writing via email and we will let you know if these are possible. If we are able to make the requested changes to your order, we will let you know in writing via email if there is any alteration to the total value due to us, the timing of supply or anything else which may be affected by the requested changes. If we are able to cancel your order, we will refund you in full and no products will be shipped to you. Should you change your mind and wish to continue with the order after cancellation, you will be required to submit a new order.

If we are not able to change or cancel your order (for example, if it has already been shipped to you), you have a right to return your order for a full refund within 14 days of receiving it.

Pricing

The price for any given product can be found prominently displayed on the product page in our store. If the price is wrong due to incorrect product input, a glitch on our system or any other unforeseen circumstance, we are not obliged to sell the product to you at the incorrect price. For example, if you were expecting to pay for a product, but when you add it to your basket it does not register a price, we are not obliged to provide that product to you at the incorrect price of £0.00. If you make an order where an incorrect price has been identified, we will contact you in writing via email to inform you of the error and gain your instruction on whether you wish to pay the correct price for the item or cancel your order of it.

We reserve the right to alter any product pricing as is deemed necessary by us. This may be due to - but is not limited to - fluctuations in currency, decision to no longer stock the product, or a promotional period on the product or store as a whole. If the price changes, we are not obliged to discount the product or otherwise compensate you for the difference in price.

If you think an invoice or receipt of payment is incorrect, please inform us immediately in writing via email. We will investigate whether the invoice or receipt is indeed incorrect and advise you of any additional payments due to us or refunds due to you as a result of the incorrect invoice or receipt.

Products

We have unrestricted rights to make changes to descriptions and packaging of the products we sell. This may include minor alterations to the product description page or product cost, new photographs, videos and any other relevant content. Some of these changes may be required to comply with new laws or alterations to existing laws.

We are under no obligation to continue stocking a product and may decide to withdraw products from sale. This does not affect your rights if you have already purchased a product. Should we become aware of a need to recall products we have sold, we will make recall notices prominent on our website and social media and these notices will advise you on the steps you need to take to return or replace a recalled product.

You become the owner of individual products when payment is complete and you bear responsibility for them from the time you take delivery of the products. You do not own all products of the same type or material still offered for sale by us, nor do you bear responsibility for them.

Delivery

The costs of delivery will be calculated and displayed during checkout. During the order process, we will advise you of an estimated date when you will receive your order. We are not responsible for any delays outside of our control - for example if the delivery van breaks down before it reaches you. For status updates on any known delays to shipping, please see our Shipping page.

If you are not at the delivery address when our delivery partners attempt to deliver your order, and it cannot be posted through your letterbox (for example if it's too large to do so), our delivery partners will leave a note at your address advising you where your parcel can be collected from and when. If you do not collect your parcel from the address specified by our delivery partners within a reasonable period of time, we are not liable for any storage costs our delivery partners may wish to charge you.

If you have not received your order five days after your estimated delivery date, you must contact us and let us know in writing. We will then liaise with our delivery partners. If our delivery partners can provide evidence that the order has reached you, or if they have attempted delivery and you have not collected the order from the specified collection point within a reasonable period of time, we are not obliged to offer any refund or replacement to you and may only do so at our discretion. If our delivery partners are unable to provide evidence that the order has reached you, you have the right to request a refund - otherwise we will reissue your order for delivery and pursue a claim for a lost package with our delivery partners.

We are not responsible for the safe delivery of goods in transit and are not obliged to offer any replacement or refund for goods lost or damaged in transit. The exception to this is if the courier option is selected during checkout, in which case the goods are fully insured and may be replaced or refunded in the event of loss or damage in transit. Please see our Shipping page for more information.

Ending the Contract Between Us

If you wish to cancel your order or return it for a refund, you must inform us in writing via email. We will do the same if we wish to cancel your order before it is shipped to you. There may be occasions where items become suspended due to unforeseen circumstances - for example, if a break in occurred at our offices in between the time you placed the order and we shipped it to you which prevents us from fulfilling your order as expected. In such instances, we will immediately inform you in writing via email.

We will suspend any pending payments for products affected by such unforeseen circumstances. If your order contains more than one item and the other item(s) are not affected, we may still complete the order of those items - however we will confirm with you in writing via email if you would like to continue with this option. Your rights during such instances include the right to request to cancel your order, in full by confirming in writing via email that this is the option you would like to take.

If the circumstances prevent us from being able to fulfil your order within 30 days of you placing it, we will inform you in writing via email that we are cancelling the order.

We reserve the right to cancel any order where payment is not completed, is refused to be released from your bank (for example, if you do not have the funds available for the payment) or if we are advised that the order is fraudulent. The products in your order will be released back into stock and other customers have the right to purchase them.

Faulty and Mis-Sold Products

If the product(s) you have bought from us are faulty within the legal guarantee period, you may be entitled to a refund, replacement or repair. As soon as the fault is discovered, you must inform us in writing via email and send us evidence of the fault. We will attempt to rectify the issue in compliance with applicable trading laws. You do not have the right to demand a refund if we are obliged under the legal guarantee to offer you a repair or replacement product.

If the product is deemed to have been damaged outside the legal guarantee period or due to negligent actions you have taken, we are under no obligation to offer you a refund, or a repair or replacement free of charge.

If you believe you have been mis-sold a product by us, you must inform us in writing via email. We will investigate your claim and if we believe you have been mis-sold, whether intentionally or not intentionally, you have the right to request a refund.

Changing Your Mind

You legally have a right to change your mind up to 14 days after receiving delivery of your order. This right extends to the order in whole or in part. In such instances, you must return the goods to us, unopened and unused in the same state they were delivered to you. Upon receipt of the returned goods, we will refund your payment. If the goods are found to have been opened and used upon receipt of their return, we reserve the right to offer you a part refund only, as we will either be forced to offer the goods for sale at a discounted cost to other customers or otherwise repackage the products. We will inform you in writing via email upon receipt of returned goods, confirming your refund in whole or in part.

Transference of terms

We may transfer our rights and obligations in these terms to the responsibility of a third party in the event the business is sold or closed. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Each of the paragraphs within these terms are individually enforceable - in the event that a court of law finds one or more paragraphs to be unlawful or unenforceable, the remaining paragraphs of these terms will still apply.

Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. If proceeding with legal cases in the Scottish or Northern Irish courts, English law will still apply.

Complaints

If you have any questions or a complaint about the service provided by us, please contact hello@fullframecamera.co to make your complaint.