Shipping

PURCHASED PRODUCTS

We ship worldwide using Royal Mail and UPS. To calculate shipping costs, please add an item to the cart, click checkout and enter your address. You’ll then be presented with these options along with their respective costs.

Please note that purchases being shipped with Royal Mail are not insured and Full Frame Camera Co cannot be held liable for products lost or damaged in transit when this shipping options is selected. If you require your purchase as soon as possible and/or fully insured, please select the UPS shipping option.

Once the courier has your item(s), we cannot control how or where it is routed. If a package is routed through Europe on its way to the USA for example, it is simply how the couriers have determined the best route to get your package to you.

Currently, estimated delivery times are: UK –  under a week; Europe – 1-2 weeks; rest of the work 2-5 weeks. Please note that these may change in the run up to Christmas and New Year, as there is likely to be more shipments at this time of year and the potential for staff sicknesses in the courier companies from Coronavirus and other seasonal ailments.

Brexit Update

Due to multiple customers having issues with packages being stuck in customs for months or items being refused at customs for no apparent reason, we’ve made the decision to only offer UPS shipments to EU countries. Unfortunately it has become too much of a gamble whether your parcel will reach you if shipped via Royal Mail to an EU country. We hope you understand.

Please be aware that we are still experiencing some delays with items being processed through customs. Your package will arrive, though once it’s with the courier and it’s in the customs queue, we don’t have any more information than what’s available on their website(s) using your tracking number.

Additionally, some European customers have found that during the customs process they are being charged VAT and duties while others are not. Please note that our shipping fees do not include customs fees, and these do vary depending upon your country’s import regulations. 

Hired Equipment

We ship our equipment all over the country, from the tip of Cornwall to the Highlands and Islands of Scotland! Wherever your shoot is, we can get the kit to you.

Delivery charges may vary depending on the equipment in question due to the differing sizes and weights. Costs can be found on each item’s page, under the ‘Shipping’ heading.

Please note that these costs are subject to change and published figures are representative of a delivery to England, Wales, or Southern Scotland. If you live in the Highlands or Islands of Scotland or Northern Ireland, delivery charges may be higher and we would need to check with our delivery partner what these would be on a case by case basis.

Please allow an additional day for us to deliver the equipment before you intend on using it – we will arrange for it to be delivered by 12PM the day before your hire starts. If a quick turn around is required, such as delivery on the day of the hire, we can arrange a 9AM delivery – however this will incur an additional cost. Please see the item’s page for details of expedited shipping costs.

In some circumstances, we may be able to deliver the equipment ourselves. Examples might include if the destination is local, or if an urgent delivery is required.

Collection

If you happen to be local, or would prefer to pick up the kit yourself from our head office and save on shipping, that’s okay too. Please let us know if this is something you would like to arrange so that we can pop the kettle on!

Full Frame Camera Co.

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