Check out our FAQ below for questions we’re commonly asked about hiring equipment – if your question still isn’t answered then please don’t hesitate to ask us! We don’t bite (promise!) Just send us an email or give us a call and we’ll do our best to help you.
I DON'T HAVE A COMPANY, CAN I HIRE?
Yes! We’re happy to hire to individuals who don’t have a company, providing your application is successful and you have adequate insurance cover.
WHEN SHOULD I CONTACT YOU TO ARRANGE A HIRE?
You need to get in touch a minimum of two days before you want the hire to begin.
For example, if you want to use the kit on a Friday, you need to contact us no later than Wednesday morning. This is so we have time to prep the kit, organise paperwork and book the courier. They collect from us just after midday in order for the kit to be delivered the day before your shoot.
Likewise, collection will be arranged for the next working day after your shoot.
IF I HIRE FOR LONGER THAN ONE DAY, HOW MUCH WILL IT COST?
The equipment has a daily rate. A weekend counts as one day and a whole week counts as three days.
We allow for one day either side of a hire for collection/delivery/return which we don’t charge for. A weekend hire would mean delivery on the Friday and return on the Monday.
A week’s hire is any consecutive seven days, so for instance Monday to Sunday would be charged at three days rate.
WHAT INSURANCE DO I NEED?
If you have annual insurance (covering hired-in equipment) that meets or exceeds the replacement value of the equipment, great! You’re all set, we just need a copy of the policy.
If you don’t have your own insurance in place, we recommend Performance Film & Media Insurance. You can get a quote and purchase insurance online right from their website. When selecting dates, please be aware that cover must be inclusive of the delivery and collection dates. We can advise on the insurance values of the equipment you are looking to hire.
I'VE RECEIVED THE INVOICE FOR MY HIRE, WHEN DO I NEED TO PAY BY?
If you need to pay for a hire upfront, your invoice must be paid before we book any couriers. Our courier's deadline to book is 12PM midday, after this we won’t be able to dispatch equipment until the following day.
CAN I PAY BY CARD?
Yes. Our BACS details are provided on every invoice, however if you’d prefer to pay by card, we can process card details over the phone or email you a payment link.
CAN I CHANGE MY DELIVERY AND COLLECTION DETAILS?
Please ensure you give us the correct delivery details when booking the equipment. We can’t alter anything once the kit has been collected.
We can change collection addresses, however we need at least one day’s prior notice to do this.
CAN YOU DELIVER AND COLLECT ON WEEKENDS?
Our courier doesn’t deliver or collect on weekends, so if you need an item for a weekend shoot, please make sure you give us enough notice so we can arrange delivery on the Friday for you. Collection would therefore be arranged for the Monday.
Under certain circumstances we may be able to personally deliver and collect over the weekend, though this is subject to a surcharge.
CAN I COLLECT AND DROP OFF THE EQUIPMENT MYSELF?
By prior arrangement, yes. We’re based in Stalybridge, less than ten minutes from J23 on the M60 ring road around Manchester.
CAN I EXTEND MY HIRE IF I NEED TO?
Yes, but please call us to check availability as other clients may have booked to use the equipment after you.
If the kit is available, you can keep hold of it and we’ll let you know how much extra this will cost; it’ll be the same total price as had you hired for the longer duration to begin with. If it’s not available, you’ll need to return the equipment as planned.
WHAT DO I DO IF I HAVE A PROBLEM?
If the equipment is malfunctioning or if it has been damaged at all, please call us immediately. Likewise, if there is an issue with delivery of the kit or if it’s not been collected on the pre-arranged day, please let us know as soon as possible so that we may liaise with the couriers and sort things out. We can only fix problems if we’re made aware of them!
DO YOU OFFER TRAINING?
Whilst we aren’t able to offer training on the equipment, we’re happy to offer support with technical queries. Don’t be afraid to ask if you’re not sure about something!